Communicating with customers - BTEC Business Unit 3 Personal & business finance

This free lesson introduces learners to different ways banks communicate with customers. A matching activity where students identify the pros and cons of each and match to the correct form of communication, a challenge to consider which types of people might be suited to each form of communication. Answers provided and we finish with a kahoot and a box plenary.
 
Colourful, concise and engaging slides! 
 
Thank you